user is recieving spam not listed in gfi mailessentials

Follow the Log Generation Wizard for collecting the required and pertinent information.

Start > Programs > GFI MailEssentials > Troubleshooter.

Wait for at least 30 minutes to gather enough information and for the issue to be reproduced.

Make sure that you have tracing enabled.

If the issue still persists, please generate the troubleshooting logs as follows: Reinstalling the application should allow the emails to be processed correctly. The backup will not be needed and can then be deleted once you have confirmed that the settings are the same. Verify that the installer is pointed to the same install location as the previous installation and that the previous settings should be used. Right-click on the installer and select Run as Administrator. Locate MailEssentials and select Uninstall.Īfter completing the uninstall process, locate the previously downloaded MailEssentials installer. You may need to update your license if you're upgrading to a different major version of GFI MailEssentials.

Download Links for All Versions of GFI MailEssentials.

Download the latest version, by visiting either of the following links:.

If the steps above have not helped, a re-install of the application may be required: If these steps have not solved the problem, please continue with the section below: Reinstall MailEssentials To do so, please run the following application:

Additionally, you can launch the post-installation wizard which may correct corrupted settings.

These steps will ensure that GFI MailEssentials is working optimally.

Follow the steps described in the Solution section of the ' Virus and Spam Emails not Getting Detected by MailEssentials' article.

If licensing information is correct, the next step is to perform the standard housekeeping steps: If these steps have not solved the problem, please continue with the section below: Perform housekeeping steps If your license is valid, but the application is incorrectly reporting otherwise, please obtain your license key by following the ' Obtaining Your GFI License Key' article, and manually enter it as shown in the image below:.If your license has expired, you will need to contact an authorized reseller in order to obtain a new license key. You can do that by following the information available in the ' Reviewing GFI MailEssentials License Key Information' article. Check the license status of your installation.Please follow the steps below in order to resume normal MailEssentials operation. Furthermore, emails blocked by users with their personal blocklists still reach their inboxes.

GFI MailEssentials is not scanning any email messages, and the Dashboard logs are empty.

User is recieving spam not listed in gfi mailessentials